Refund policy

1. General Policy Statement

All sales made by MKT SCALE NETWORK LLC are final. We maintain a strict refund policy to ensure clarity and fairness. By completing a purchase, you acknowledge and agree that your right to a refund is limited to the specific circumstances described below. No exceptions will be made.

2. Eligibility for Refunds

Refunds will ONLY be issued in the following limited circumstance:
Damaged or Defective Products: If the product you receive is damaged, broken, or defective upon arrival due to manufacturing faults or damage sustained prior to delivery, you may be eligible for a refund. You must provide clear photographic or video evidence of the damage within 48 hours of delivery.

3. Non-Refundable Circumstances

You are NOT entitled to a refund under any of the following circumstances:

3.1 Change of Mind or Dissatisfaction

If the product is not to your personal taste, does not meet your subjective expectations, or you simply no longer want the item, no refund will be issued. We strongly encourage customers to review all product descriptions, specifications, images, and sizing information before completing a purchase.

3.2 Delivery Delays

As outlined in our Shipping Policy, delivery estimates are not guaranteed. Delays caused by third-party carriers, customs, weather, high-demand periods (including but not limited to sales events, Black Friday, Cyber Monday, and Christmas), or any other external factor do not constitute grounds for a refund. By purchasing, you expressly agree that delivery may take up to 30 days and waive any right to a refund for delayed delivery.

3.3 Incorrect Color or Size Dispatched

In the rare event that we dispatch an incorrect color, size, or variant, we will rectify the error by shipping a replacement product free of charge to the customer. This replacement constitutes full resolution of the issue. No monetary refund will be issued for such errors. The customer may be required to return the incorrect item at our expense.

3.4 Minor Product Variations

Minor variations in color, texture, or appearance due to manufacturing processes, screen display settings, or lighting conditions in product photography do not qualify products as defective and are not grounds for a refund.

3.5 Products Damaged by Customer

Products that have been used, washed, altered, or damaged by the customer after delivery are not eligible for refunds.

4. Refund Request Process

To request a refund for an eligible damaged or defective product:
  1. Contact our customer service team within 48 hours of delivery.
  2. Provide your order number, a detailed description of the issue, and clear photographic or video evidence.
  3. Our team will review your request within 5-7 business days.
  4. If approved, the refund will be issued to the original payment method within 14 business days.
We reserve the right to reject any refund request that does not meet the above criteria or is submitted outside the 48-hour window.

5. Partial Refunds and Store Credit

At our sole discretion, we may offer partial refunds or store credit in lieu of full refunds. Acceptance of store credit constitutes a waiver of any further claims for monetary refunds related to that order.

6. Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute with your bank or payment provider without first contacting us and allowing a reasonable opportunity to resolve the matter constitutes a breach of these terms. We reserve the right to:
  • Contest any chargeback we believe to be fraudulent or abusive.
  • Suspend or terminate your account.
  • Report fraudulent chargeback activity to relevant authorities and credit reference agencies.
  • Pursue legal action to recover costs and damages.

7. Changes to This Policy

We reserve the right to amend this Refund Policy at any time. All changes are effective immediately upon posting.