Shipping policy

1. General Shipping Information

MKT SCALE NETWORK LLC ships products to the United Kingdom, Sweden, Germany, and other eligible destinations. By placing an order with us, you acknowledge and agree to the terms outlined in this Shipping Policy.

2. Processing and Delivery Timeframes

  • Standard Processing Time: Orders are typically processed within 1-3 business days.
  • Estimated Delivery Time: Standard delivery times are approximately 7 business days from the date of dispatch.
  • Delivery Destinations: We currently ship to addresses within the United Kingdom, Sweden, and Germany.

3. External Delays and Extended Delivery Times

IMPORTANT NOTICE: While we strive to meet the estimated 7-business-day delivery timeframe, delivery times are estimates only and not guaranteed. Shipments may be subject to delays caused by circumstances entirely outside our control, including but not limited to:
  • Carrier delays, logistical disruptions, or transportation network congestion.
  • Customs clearance procedures and inspections.
  • Adverse weather conditions, natural disasters, or force majeure events.
  • Public holidays, strikes, or industrial action affecting postal and courier services.
  • Incorrect or incomplete delivery addresses provided by the customer.
Under no circumstances shall delays caused by third-party shipping carriers or external logistical factors entitle the customer to a refund, cancellation, or compensation. By placing an order, you expressly acknowledge and accept that delivery may take up to 30 days due to external factors beyond our reasonable control, and you waive any right to dispute or claim a refund on the basis of such delays.

4. High-Demand Periods

During periods of high demand — including but not limited to store-wide sales, selected product promotions, Black Friday, Cyber Monday, Christmas holidays, New Year, and other seasonal peak periods — processing and delivery times may be significantly extended.
By placing an order during or immediately preceding these periods, you expressly acknowledge and accept that:
  • Processing and dispatch times may exceed the standard 1-3 business days.
  • Delivery may take longer than the standard 7 business days.
  • Extended delivery times during high-demand periods are not grounds for refund, return, or cancellation.
It is the customer's responsibility to account for potential delays when placing time-sensitive orders.

5. Shipping Costs

Shipping costs are calculated at checkout based on the destination, weight, and dimensions of your order. Any applicable customs duties, import taxes, or fees imposed by the destination country are the sole responsibility of the customer.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available). MKT SCALE NETWORK LLC is not responsible for tracking updates provided by third-party carriers. If tracking information is unavailable or delayed, this does not affect the validity of this Shipping Policy or your acceptance of potential delivery delays.

7. Failed or Refused Deliveries

If a delivery fails due to an incorrect address provided by the customer, the customer's unavailability, or the customer's refusal to accept the package, the order will not be eligible for a refund. The customer may be required to pay additional shipping fees for re-delivery. If the package is returned to us, we reserve the right to charge a restocking fee or withhold the original shipping costs.

8. Lost Packages

A package is only considered "lost" if it has not been delivered within 60 days from the date of dispatch. If you believe your package is lost, you must contact our customer service team after this 60-day period. We reserve the right to investigate with the carrier before determining the appropriate resolution.

9. Changes to This Policy

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website.